Booking & Cancellation Policy
Last Updated: June 2026
1. Introduction
This Booking & Cancellation Policy applies to all coaching services, skills clinics, workshops, events and programmes offered by Bike Minded.
By making a booking with Bike Minded, you agree to the terms outlined below.
2. Booking Confirmation
Bookings are not confirmed until:
A booking request has been accepted by Bike Minded.
Any required payment or deposit has been received.
Confirmation has been issued by Bike Minded.
Bike Minded reserves the right to decline bookings where appropriate.
3. Payment
Unless otherwise agreed:
Full payment is required before coaching sessions take place.
Prices are displayed in Pounds Sterling (£).
Payment methods may include online payment systems, card payments, bank transfer or other approved methods.
Failure to make payment may result in cancellation of the booking.
4. Rescheduling by Participants
We understand that plans can change.
More Than 48 Hours Notice
If you provide more than 48 hours' notice before your scheduled session:
You may reschedule your booking once at no additional cost, subject to availability.
Less Than 48 Hours Notice
If less than 48 hours' notice is given:
Bike Minded reserves the right to charge the full session fee.
Rescheduling may be offered at our discretion.
5. Participant Cancellations
More Than 7 Days Before Session
Where cancellation is made more than 7 days before the scheduled session:
A full refund may be issued, or
The booking may be transferred to another available date.
Between 48 Hours and 7 Days
Where cancellation occurs between 48 hours and 7 days before the session:
A 50% refund may be offered, or
A transfer to another date may be offered at Bike Minded's discretion.
Less Than 48 Hours
Where cancellation occurs less than 48 hours before the session:
No refund will normally be provided.
Exceptions may be considered in genuine emergencies.
6. No Shows
If a participant fails to attend a booked session without prior notice:
The booking will be treated as a no-show.
No refund will be provided.
A replacement session is not guaranteed.
7. Weather Policy
Mountain biking takes place outdoors and weather conditions can vary.
Light rain or typical UK weather conditions will not automatically result in cancellation.
Bike Minded may postpone or reschedule sessions where conditions are considered unsafe, including:
Severe weather
Thunderstorms
High winds
Flooding
Dangerous trail conditions
Venue closures
Where Bike Minded cancels due to safety concerns:
Participants will be offered an alternative date, or
A full refund where rescheduling is not possible.
8. Cancellation by Bike Minded
Bike Minded reserves the right to cancel or reschedule sessions due to:
Illness
Injury
Venue issues
Weather conditions
Insufficient participant numbers
Circumstances beyond our reasonable control
Where Bike Minded cancels a session:
An alternative date will be offered, or
A full refund will be provided.
Bike Minded shall not be liable for additional costs incurred by participants, including travel, accommodation or equipment hire costs.
9. Group Sessions & Clinics
For group coaching sessions, workshops and clinics:
Minimum participant numbers may apply.
Bike Minded reserves the right to merge, modify or reschedule sessions where numbers are insufficient.
Participants will be informed as soon as reasonably possible.
10. Gift Vouchers & Credits
Where Bike Minded offers gift vouchers, coaching credits or promotional offers:
Expiry dates may apply.
Vouchers are non-refundable unless required by law.
Vouchers cannot be exchanged for cash.
11. Refund Processing
Approved refunds will normally be processed within 14 days of confirmation.
Refunds will be made using the original payment method where possible.
12. Contact Information
Bike Minded
Founder & Head Coach: Lance McDermott
Email: bikemindeduk@gmail.com
Website: www.bikeminded.uk
For booking enquiries, cancellations or rescheduling requests, please contact Bike Minded as soon as possible.